Frequently Asked Questions
Your guide to shopping with buytuli and choosing tools and accessories for your next project.
How do I choose the right product or size?
Check the dimensions, materials, intended applications, connection type, and operating requirements on the product page before ordering. For a grinding or shaping bit, compare the selected option with your project requirements and your tool’s specifications. If you are unsure, email service@buytuli.com with the product name, relevant measurements, and your tool’s model.
Will this accessory fit my angle grinder or drill?
Compatibility depends on the specific accessory and tool. Check the thread or shank size, mounting requirements, and permitted operating speed in both sets of instructions. Do not assume that every accessory fits every grinder or drill. If an adapter is needed, check whether it is included or sold separately before ordering.
Which materials can I use a diamond bit on?
Check the intended materials listed for the specific product and selected option. Do not assume that every bit is suitable for every type of stone, tile, metal, or other material. Follow the accessory and tool manufacturers’ instructions for your application.
Should I use the bit wet or dry?
Follow the instructions for both your accessory and power tool. Do not assume that all diamond accessories support dry use or that your power tool is suitable for use with water. Check the applicable operating instructions and safety precautions before starting.
How should I care for and store my accessories?
Follow the product’s cleaning, inspection, and storage instructions. Disconnect the tool from its power source before handling or changing accessories. Inspect accessories before use and do not use a damaged accessory.
Where can I find shipping information?
Please review our Shipping Policy for delivery information. Shipping options and charges available for your order are shown at checkout. For questions about an existing order, contact us with your order number.
How can I track my order?
Check your shipping confirmation email for tracking information when available. If you cannot find it or need help, email service@buytuli.com with your order number.
Can I change or cancel an order?
Contact service@buytuli.com as soon as possible with your order number and requested change. Whether a change is possible depends on the order’s processing status; contacting us does not guarantee a change or cancellation.
Where can I find return and refund information?
Please review our Refund Policy for eligibility, conditions, and instructions. For assistance, email service@buytuli.com with your order number and a description of your request.
What if my item arrives damaged or incorrect?
Email service@buytuli.com with your order number, a description of the issue, and clear photos of the item and packaging where relevant. Please do not include payment card details or other sensitive information.
How do I contact buytuli?
Email service@buytuli.com for product questions or order assistance. For compatibility questions, please include the product name and your tool’s model or connection details.